How To Ride
When you connect to your scooter, it will activate for one month. Each month, connect with the app to reactivate your scooter for an additional month.
The app is not required to use the scooter the rest of the month
Don’t forget to use your helmet!
Prior to your ride check the condition of your scooter. Make sure there are loose bolts parts. Check your brakes and tires.
Press the power button once to turn it on.
To switch between speed modes, click the power button once.
Eco- 9mph, D-12-15mph, S-15-20mph
Hold the power button for two seconds to activate walking mode. Double-click the power button to turn on the lights.
How to operate the scooter:
Power scooter on
Kick off at 2 mph+ and THEN push then push the throttle to accelerate.
Squeeze the brake handle to slow down or stop.
Don't forget to put your kickstand up before riding!
Do not lose the pad located under the kickstand. If you do, contact Moon
To fold the scooter: Push small silver nub Pull large latch back Fold the scooter shaft down
When folding back up, make sure latch is clipped securely and handle bars are locked in place. Wiggle to handle bars to make sure!
Check your brake regularly, at least one month. Turn the bottom screw clockwise to tighten. Inspect
Manage your payment on the app
Change your card for autopay
Pay early
Depending on your plan you may be able to adjust your speed.
You can control the volume of the motion sensor alarm as well
In-app Features:
Turn the motion sensor alarm on/off.
Turn on visibility light on/off.
To charge your scooter, plug the charger into the port and outlet.
Do not leave the scooter uncharged for an extended period of time. It may cause irreversible damage to the scooter if left on low power.
Text Moon for any questions or repairs
contact us
text
385-208-1885
Salt Lake City, UT | Hub
370 S 300 E #100
Salt Lake City, UT 84111
Provo, UT | Hub
25 W 400 S #004,
Provo, UT 84601
our scooters
Dual front suspension
LED front
& rear lights
20 mile range
15-20 mph
10 inch puncture proof tires
IPX7 Water-Resistance Rating
Quick Folding Design
At moon scooters, we're championing consumer rights with each purchase and scooter rental. In an era plagued with nickel-and-diming consumers, we've made it our mission to empower individuals and their communities with affordable and convenient transportation.
No hidden fees. No gatekeeping. No BS.
What happens if my scooter gets damaged during my rental period?
No matter the damage, the maximum we charge is $100. All normal wear and tear is covered by moon. The scooters are extremely durable, but it is rare that repairs are needed after accidents.
What happens if my scooter
is stolen?
We charge up to $100. Once you have submitted a police report and paid the fee, you may pick up a replacement scooter.
Is there a deposit or additional fees?
There is a small fully refundable deposit of $30. The deposit is refunded when the scooter is return on time and in good condition to one of our hubs.