Delete Account
You can request permanent deletion of your Moon Scooters or Moon Fleet account and associated personal data. Deletion affects other Moon apps that use the same account.
Before you proceed:
- Moon will coordinate any scooter rental or recovery still in your custody and any outstanding payout.
- Records needed for legal, financial or security obligations may be retained. Moon will explain any retained data when confirming completion.
- Note that this action is permanent and cannot be undone.
Request from Moon Fleet
Open Account, then Delete account to send your request directly. The same option is available during worker setup. You can check completion on the sign-in screen under Account deletion request status.
Request without the app
To initiate the deletion process, please email our support team with the subject line “Account Deletion Request”. Please send the email from the address associated with your account.
Email Request to SupportWe process requests within 30 days and send a completion confirmation to your account email. Deletion includes the account and associated personal data, except records that must be retained.