Privacy Policy

ERiders LLC built the Moon Portal app as a Commercial app. This SERVICE is provided by ERiders LLC and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to:

  • Email address (for account management)
  • Location data (for scooter tracking and navigation)
  • Camera access (for scanning QR codes and taking verification photos)
  • Identity verification data (processed securely via Stripe Identity)

Location Data

Our app collects location data to enable scooter tracking, navigation to pickup points, and to verify you are within service areas even when the app is closed or not in use, if you are actively renting a vehicle.

Camera Usage

We use your device's camera to:

  • Scan QR codes on scooters to initiate rentals
  • Take photos of the scooter condition before and after rentals
  • Scan ID documents for identity verification

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Data Deletion

You have the right to request deletion of your data. You can initiate this request by visiting moonscooters.app/delete-account or emailing support@moonscooters.com.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@moonscooters.com.