FAQ & Support

You pay a flat monthly fee to keep the scooter. It's yours to use 24/7. No unlock fees, no per-minute charges. Charge it at home with the included charger.

Normal wear and tear is completely covered — no charge. If your scooter has any issues, request a free swap through the app and we'll get you a replacement.

Yes. There's no contract and no cancellation fee. Return your scooter to the hub, and your $50 deposit is refunded.

A premium electric scooter, charger, and built-in alarm. Ride unlimited — it's yours 24/7 for the duration of your plan.

Book an appointment in the app, come to the hub at your scheduled time, unlock the door with your phone, and grab your scooter. The whole thing takes about 10 minutes — no staff needed.

Yes — we include a charger. Most riders charge overnight at home, just like a phone. A full charge takes about 6 hours and gives you roughly 20 miles of range.

Every scooter comes with a lock and built-in GPS tracking. If your scooter is stolen, report it in the app, file a police report, and pay a $50 replacement fee. Once that's done, you can pick up a replacement scooter.

Light rain is fine. We don't recommend riding in heavy rain or through standing water — it's a safety and traction issue more than a durability one.

Same scooter, different speed. Moon Base tops out at 15 mph — great for campus and neighborhoods. Moon Pro unlocks 22+ mph for commuters. You can upgrade or downgrade anytime.

Use the Moon Scooters app to unlock your scooter via Bluetooth. Make sure Bluetooth is on and you're near the scooter.